Technical Support Services

Our Technical Support Services

Minutes

30 Minutes $20.00 USD 60 Minutes $40.00 USD 90 Minutes $60.00 USD

Remote Assistance for your computer 

This service is performed while connecting to your computer remotely from our location.   There is no charge if the problem cannot be resolved remotely.

Instructions:

Step 1 - Call us at 1-757.349.6741 to establish voice communications with our technical agent

Step 2 - Click the button below to start the remote session

Step 3 - Click "Run" (for both prompts) to load the program

Step 4 - Enter the password provided by the technical agent and click OK

Step 5 - Click "Show My PC Now" button in the window on your screen

Step 6 - The technical agent will resolve your issue as you watch the process on your screen using the "View Users PC" button below. This button is for the technical agent only.

Software Support:

• Removing Viruses
• Installing programs
• Removing programs
• Reconfigure firewall settings
• Performing Windows Updates
• Provide driver support for devices
• Disk clean using Windows tools
• Defrag using Windows Tools
• Check disk utility using Windows Tools

Hardware Support:

• Setup Printers
• Setup Webcams
• Setup Monitors
• Setup wireless networking devices (router and applicable wireless adapters)
• Relocate computers (disconnecting and reconnecting components)